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What I Have to Say
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Friday, April 17, 2009
Value or Low Price? You Can't Have Both...
Or maybe you can. It really depends on your own definition of value, but this entry in geared towards those of us who value
value over pricing.
We all want to keep as much money in our pockets as we can without jeopardizing the value
of what we purchase whether it is goods or services. But who wins what when a good contractor takes every job he can
get his hands on no matter what the cost? Let's break it down.
Keeping it short, you want a bookshelf
that will not only last, but want all the bells and whistles, trim oil paint, etc. and to pay as little as possible. I come
in, determine it will take three days to build and install a solid quality product 100% guaranteed, $350 in top grade materials,
give you a bid for $1000 installed. LB Contractor comes in, looks at the project, asks what other bids you've recieved,
and gives you a quote of $900. A third drooling street performer gives you a bid for $700. Do you think they are going to
save you money on labor or materials or both? Are they comparing apples to apples? Perhaps both, but not very much on labor.
LB Contractor may have decent materials left over from another project. Although new materials, you still pay for them. Street
performer has stock piles of other peoples' ripped out raggedy old bookshelves they replaced with new ones and used old
materials to build your "new" bookshelf...
I can't say much about LB Contractor; he may be another
decent professional.
Street performer, however, has no concept of what it takes to run a successful business.
In a year you won't be able to contact him because he skipped town.
This is just one made up senario, but
I can't say that it doesn't happen. Let your imagination run wild, do someo research about service nightmares or reflect
on your own. I can say that when I do a job for you, you get what you pay for: everything brand new! I am not a bottom feeder
looking for the crumbs off the table. If you want good, quality service and value for your hard-earned dollar, then you need
to hire a professional who will treat you as you are, VALUABLE!
17 apr 09 @ 7:05 am
Saturday, April 11, 2009
How Long Will it Take?
This question is always asked prior to the start on any project. Just like the cost estimate of a project, the time estimate
is the same, an estimate. A good professional knows that the only promise he or she can make is to do their absolute best
to complete the project by a given deadline, but anything can throw that goal off track. The key is for the professional to
make the best use of the time.
Here's an example. I was promised a delivery date for flooring materials on
Tuesday afternoon. When I called the supplier, I was informed only then that the manufacturer did not load the product on
the truck. Rather than creating an uproar, I made arrangements with the customer and the supplier and all was well. This was
all because of my knowledge of the bigger process of getting materials and because I explained how everything is only tentative
until all the pieces are in place. Only then can promises be made, but again, only at it's best.
For another
customer, this was great! I was able to rearrange my schedule and complete another project while we waited for materials to
arrive. Unfortunately, it doesn't always pan out so well. Schedules are very important to keep not only for the professional,
but first for the customers.
I do my absolute best to keep my schedules on time, but try not to make promises
I just don't know I can keep. I definitely don't make promises based on the suppliers expected dates for materials
to arrive. In my experience, even when the materials arrive, they must be inspected before scheduling with the customer.
11 apr 09 @ 7:27 am
Wednesday, April 1, 2009
Light Kitchen Remodel
Today my twin brother and I worked on a kitchen remodel. We removed ancient cabinets, removed a soffit, replaced the
drywall, swapped places with the the stove and refrigerator, removed an exterior window and brick wall to open a new passageway. Tomorrow
we are finishing the drywall mud work and painting. Finally once the tilesetter finished the floor, we will install new cabinets
and have the plumber put the kitchen in its working order. Productive day today. Its April 1st and I don't have
a twin brother, but we are doing this project!
1 apr 09 @ 9:01 pm
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I am dedicated to serving my customers' needs, and my goal is 100% customer satisfaction. I
strive to bring you the best in quality all around.
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Out of LaGrange, KY • 40031 For service, please call. All others please use the contact forms throughout the site. Thank
you. Phone: (502) 533-8282
All information, photos, logos and content on this website is property of either Ryan M. Bruzan or property
of others as sourced (sourced information and content does not belong to me, lthi, LLC, or Cherrywood Custom). You
may only copy and use my content, photos and logo, with my permission, and must properly show my credits as Ryan
M. Bruzan and www.cherrywoodcustom.com to be included immediately above or below copied content. Use of other content must be
permitted by the owner(s) of such.
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